Using Magento 2’s Customer Login module, merchants can check whether their customers are having difficulty by logging in to any specific customer account. Using one-click, this can be done without the use of passwords or modification of customer authentication data. As soon as the administrator has gained access to the customer’s account, he can begin testing and addressing any problems.
If you ever review your business, take a moment to consider why customers are taking time from their busy schedules to make a purchase from your store. All of our decisions are driven by “why”, and in order to understand that, you must see it through your customers’ eyes. Login as a customer and take action on behalf of your Magento 2 customers using the Magento 2 Login as Customer Extension created by FME Extensions.
Login as customer for Magento 2 allows the admin to access the store as an existing customer with just one click without needing a password or modifying authentication data.
Magento’s “Login as customer” button in the backend allows admins to log in to the Magento 2 store from the frontend on behalf of any customer. Using this feature, a store administrator or owner can help customers in the store, guide them through the purchasing and checkout process, take actions on their behalf, and thus improve the customer experience.
How Does This Extension Works?
Magento 2 Login as Customer Extension now provides eCommerce store owners a smart and fast solution to find and fix purchase-related issues, customers, by logging into the customer account from the admin panel. With the help of the Magento 2 extension, login as customer from admin, it also helps store owners make their customers purchase without interruption and also provides user experience better.
By using this extension, the admin can login to the customer account dashboard without using any password, this allows the admin to have full control over the account. customer account. Admins can fix any problem by checking it in the “My Account” section.
Often, a situation arises where a customer is having difficulty shopping or completing the checkout process. At this time, the admin should understand and solve the customer’s problem and help the customer. By installing the FME Customer Login Extension for Magento 2, store owners can understand the problems customers face while browsing the website by putting themselves in the shoes of the customer.
Some Key Features
- One-click login from customer grid
- Direct access to orders, shipments, invoices, and credit notes
- Track all login actions
- Check out options from the customer’s point of view
- Modify any user accounts if necessary